Ian Nairn / January 16, 2025

Blue Boxer Plumbing is a family-owned business that started with founder Keith Owens’ service-industry background. Working in different contracting fields from the age of 16, Keith gravitated towards plumbing because of the joy it brings him. The company has grown to include several highly-skilled plumbers with a combined experience of over 70 years. Aside from the great workmanship and skill, what differentiates Blue Boxer from other companies, is their customer service.

In plumbing, a high-quality job doesn’t just come down to the skill of the worker, but also the quality of the materials, and Blue Boxer carefully choses the best materials and tools and for each client and job. However, as in all trades, sometimes an issue may arise, and this is where the team at Blue Boxer truly proves their commitment to their customers’ satisfaction. “When somebody calls, it’s addressed immediately,” says Keith. “Every concern is a major concern. We don’t categorize them into minor problems and larger problems. If it’s a customer’s issue, it’s going to be addressed.”
Because of this mindset, Blue Boxer often gets compliments from customers about how courteous their staff members are. From putting down drop-cloths in homes to removing shoes or wearing booties, they take pride in the way they treat their customers with respect. And no job is done until the work area has been thoroughly cleaned.

This high-level of customer service starts with the very first interaction the customer has with Blue Boxer. Keith’s wife Kathleen, the Office Manager and co-owner, is the first person a customer speaks to when they call the office. She enjoys getting to know their customers, identifying their issue, and assigning the project to a staff member in the field. Even if a call or email comes in after hours, the request is addressed promptly. Keith’s cell phone number is listed on the Blue Boxer website so that customers can contact him directly in emergency situations.

Emergencies tend to occur pretty frequently in the world of plumbing. The way Blue Boxer handles those situations, especially when something goes wrong (even if it’s out of their control) is what really sets them apart. Keith told a story about a brand-new water heater that went out on New Year’s Eve, one day after it was installed “the supplier and distributor were giving me a hard time about the unit, so I went out and purchased another water heater and installed it. Any other company would have just left it and let the customer just not have hot water. Whatever it takes, we make it right.”

Keith and Kathleen enjoy their work because they get to interact with people, learn about their backgrounds, share common interests, and hear stories. With that kind of desire to develop relationships with their customers, coupled with impeccable work and customer service, it’s no wonder that Blue Boxer Plumbing is one of the most sought-after plumbing companies in Central New Jersey and continues to grow.

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