Founded in 2004, Gateway Bank offers a wide range of business and personal services from two convenient locations. Assistant Vice-President and Branch Manager, Tom Delaney, and his team consistently go above and beyond to ensure a top-tier banking experience.
You may not have heard of CanadaDirect, but you should check it out. It’s a great company that’s been helping businesses enhance performance and improve customer satisfaction by providing quality phone channel marketing services for more than 35 years!
Chartered in 1829, Regional One Health is the oldest hospital in Tennessee and has served as a children’s hospital, military hospital, maternity hospital, hospital for tuberculosis patients, and more. Today it provides accessible, efficient, quality healthcare for individuals in the Mid-South.
Winter Auto Repair: Done Once, Done Right, Guaranteed
When the Great Recession of the late 2000s put a damper on his racecar-building business, Chris Winter noticed something interesting. Not only were people not as interested in having work done on supercars, but the general population was starting to hold onto their cars (of all kinds) longer than they had previously. With a background in general car repair, Chris decided to open Winter Auto Repair in Robbinsville, NJ, a shop driven by integrity that provides customers with high-quality work.
Unlike most other mechanics, Chris and his staff place an emphasis on being forthcoming and open with their customers. They will never prey on the naivety of a customer. Instead, they go out of their way to explain all repairs in great detail. “We will keep the part that needs to be replaced to show the customer. We’ll explain not only why it broke, but what made it break, and why we did the repair the way we did it. Every time we’ll go above and beyond in the explanation to make them comfortable and educated.” In addition, Winter Auto Repair offers a warranty on everything that is double what most other shops offer. They use high quality products that last longer, leading to high customer satisfaction ratings.
When a customer (or potential customer) calls into the shop, they will be thanked first, and then asked if they’ve ever been a customer (so the customer profile can be pulled up quickly if they have). If they have not, the staff will ask for the caller’s license plate number so they can identify all the proper parts for that specific vehicle. This allows them all the specifications of the vehicle in advance of any visit. This also allows the shop to make sure they have the proper parts in stock before the car is brought in, making for an even better customer experience. Upon arrival, regardless of the purpose of the visit (even an oil change), the vehicle will be taken for a test drive, given a computer scan and assessed. A report of all issues the car is having will be created and rated on a scale of 1-to-5 based on importance and safety concerns, then recommendations and an estimate for the work are given to the customer. “It’s sort of like going to your doctor for a physical,” Chris says. “We give the car a physical check-up.” This approach loses money for the shop, but giving the car a full evaluation is part of the customer experience, and it prepares the customer for what to expect in the coming year regarding the vehicle.
If there’s ever an issue with the work that’s been done on a vehicle, the customer is asked to come back in, and Winter Auto Repair bumps them to the top of the line of vehicles waiting for service to get the issue figured out as quickly as possible. If it was a misdiagnosis on their part, they will only charge the customer for the price they should have initially quoted. They also guarantee all parts and labor because they are a NAPA Auto Care Center, meaning NAPA will guarantee all of their services for two years or 24,000 miles at any NAPA Auto Care Center in the country.
Despite a love for automobiles and the various vehicles he sees and gets to work on regularly, Chris says that his favorite part of the work he does is building relationships with his customers and their families. “I like seeing the kids that are now driving. I’ve been working on the parents’ car; now I’m working on the kid’s car. They know they can trust me so I’m getting second and third generations of drivers. I’ve watched them get married. I’ve had customers invite me to their weddings.” This is more than a customer- mechanic relationship. When you bring your vehicle to Winter Auto Repair, you’re not just getting your car fixed, you’re leaving the shop with peace of mind that someone else is looking out for the safety of you and your family. And that feeling is priceless.
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To whom it may concern,
It is with great pleasure that I write this letter of recommendation on behalf of Summit Drilling, a leader in the drilling industry. With decades of experience, versatile services, and committed team, Summit Drilling provides every client an exceptional experience.
Founded in 1986, Summit Drilling is a go-to source for geophysical investigation and downhole analytics, environmental and geotechnical drilling, and site remediation services for clients across the eastern the United States. Summit Drilling continually invests in the growth and maintenance of its equipment, ensuring it can meet every challenge in the field with success. It also utilizes online tools to streamline proposal process.
At Summit Drilling, its the team that makes the difference. Each member feels a deep responsibility to provide every client with an exceptional experience. Together, they foster a culture of continuous improvement, customer care, and teamwork that is unparalleled in the industry.
I wholeheartedly recommend Summit Drilling for any project requiring drilling, geotechnical, or remediation services. Its extensive experience and comprehensive services, combined with its team’s commitment to customer satisfaction, make it a true partner you can rely on.
Sincerely,
Darryn Thiessen
Strategic-Partner
Schooley Mitchell
To whom it may concern,
I am writing to highly recommend the Wenatchee Valley Chamber of Commerce, an organization that plays a pivotal role in supporting businesses and fostering community growth in Wenatchee, Washington. Its commitment to promoting local commerce and enhancing the region’s economy makes it an invaluable resource for businesses and residents alike.
The Chamber offers a wide array of services that benefit both new and established businesses. From networking events and business development resources to advocacy and marketing support, the Wenatchee Valley Chamber of Commerce works tirelessly to create opportunities for its community.
The team at the Wenatchee Valley Chamber of Commerce is composed of dedicated professionals who are passionate about their mission. Their expertise, combined with a strong focus on customer service and community engagement, ensures that the community of Wenatchee receive the support and guidance they need to grow and succeed.
For any business or organization seeking support, guidance, or community connection in Wenatchee, I highly recommend the Wenatchee Valley Chamber of Commerce. It stands as an essential partner for local growth and prosperity
Sincerely,
Rob Jorgensen
Business Optimization Specialist
Schooley Mitchell
To whom it may concern,
I am pleased to write this letter of recommendation for J Kramer & Associates, a distinguished CPA firm. For years, it has provided invaluable financial services to businesses and individuals alike, offering personalized solutions to meet every client’s unique needs.
The firm specializes in a wide range of services, including taxation, bookkeeping, QuickBooks consulting, business valuations, and A La Carte CFO services. Whether you are looking to optimize your tax strategies, manage your finances, or gain a deeper understanding of your business’s financial health, J Kramer & Associates offers expert guidance every step of the way.
One of the greatest strengths of J Kramer & Associates is its exceptional team. The professionals at the firm bring years of experience, ensuring clients receive top-notch support in every area. Their attention to detail and commitment to providing tailored advice have earned them the trust of many.
I highly recommend J Kramer & Associates to anyone in need of reliable, professional, and personalized financial services. With a proven track record and a dedicated team, it is a firm that consistently delivers outstanding results.
Sincerely,
Rob Jorgensen
Business Optimization Specialist
Schooley Mitchell
Last week I attended the 2025 AUSA Global Force Symposium & Exposition.
The 2025 AUSA Global Force Symposium & Exposition explored the U.S. Army’s modernization strategy by fostering collaboration between military and industry leaders to drive transformational change and showcase cutting-edge technology. Key areas of focus included AI, cybersecurity, and advanced communication systems.
Key Objectives:
Focus on Army Modernization: The event centered around the Army’s efforts to modernize and evolve into a multi-domain capable force.
Collaboration and Knowledge Exchange: It served as a platform for senior military leaders, defense industry professionals, and key stakeholders to connect, share insights, and discuss critical topics like research and development, acquisition, and force sustainment.
Showcasing Technology: Attendees had the opportunity to see and discuss emerging technologies, including artificial intelligence, cybersecurity, robotics, and advanced communication systems.
Driving Transformational Change: The symposium fostered collaboration and drove change within the defense industrial base, ensuring the Army could conduct multi-domain operations (MDO).
Focus on the Future: The event examined the Army’s modernization strategy with an emphasis on maintaining an over-match in the context of great power competition.
This symposium played a pivotal role in shaping the future of the Army and its relationship with the defense industrial base.
What a great networking and educational experience. I am already looking forward to next year’s event.
Michael was recently featured on the eCommerce Fastlane podcast hosted by Steve Hutt. Steve and Michael discuss how Michael and the Schooley Mitchell team understand the intricacies of carrier contracts (FedEx, UPS, etc.) and work solely on behalf of their clients – not the carriers – to find savings and optimize shipping spend.
Rising shipping costs and sneaky fees are eroding profits for countless Shopify merchants. In this episode, we dive deep into the often-overlooked area of shipping expense optimization. Michael Moriarty reveals how brands, regardless of size (from 50 to 50,000+ packages/month), can identify and eliminate unnecessary costs, negotiate better carrier contracts, and reclaim lost revenue hiding in their shipping invoices.
Watch the full episode here: eCommerce Fastlane Podcast
