Unified Communications as a Service or UCaaS, refers to the consolidation of an organization’s crucial communication systems, including voice, video, messaging, and other cloud-based collaboration tools all on one unified platform. The likelihood you already utilize a UCaaS is high, and many organizations use such platforms, for both external and internal communication.   Like everything else in the tech-space these days, one of the trends impacting the future development of UCaaS is generative AI. In this…

When we think of industries that play an important role in global sustainability efforts, telecommunications might not be the first that comes to mind. Maybe you think of oil and gas, the automotive industry, farming, etc. However, advancements in telecommunications have a huge impact on sustainability.   In this article, we look at some of the ways the telecom industry tackles sustainability, and some of the issues it still faces.   The positive impact of the telecom…

On top of the cost benefits of switching your business’ communications and phone system to a Unified Communications as a Service (UCaaS) solution, there are significant benefits for your customer’s experience when interacting with you. In this article, we look at some of those benefits.   It’s all about convenience.   UCaaS makes your customers’ experience interacting with you more seamless and convenient.   When your customers are trying to get in touch over the phone or online,…

There is a whole generation of adults in the workforce who have never, or rarely, had to use a fax machine. Fax machines, or early iterations of them, have been around since the mid-1840s, and have been a critical technology in business communications and transactions ever since. But in the age of eSignature, 5G, and the cloud, why are we still faxing?  In this article, we investigate the longevity of this crucial business technology.   Faxes…

You might have heard the term “UCaaS” being thrown around lately in regards to business communications solutions. The tech world seems to offer a new host of acronyms every time you blink an eye, but UCaaS is a trend you may want to pay attention to.   In this article, we’re defining UCaaS and explaining how it can save businesses time and money.   What is UCaaS?  In the words of Gartner, “unified communications as a service…

Telecom bills have been notorious for billing errors, ever since a 2005 Gartner study revealed up to 80% of invoices contained some kind of mistake.   Since then, better technology and automation have improved the situation, but telecom billing errors should still be taken seriously. Even today, that number is as high as 15%.   In this article, we look at the most common telecom billing errors, and how your business can take measures to prevent losing…